Your questions, answered

At MELLOW, we believe in transparency and providing you with all the information you need. Below you will find answers to the most common questions about our mission, our products, and your shopping experience.

Frequently asked questions

We are dedicated to supporting anxiety research and charities through every purchase. Our commitment to quality and meaningful design is at the heart of everything we do. Explore our FAQs to learn more about MELLOW and how you can be a part of our mission.

How does MELLOW support anxiety research and charities?
MELLOW is committed to donating a portion of all proceeds from our clothing, sublimation tumblers, hats, and keychains to organizations dedicated to anxiety research and mental health support. We believe in contributing to a cause that impacts so many lives.

How can I track the impact of my purchase?
We regularly update our "Our Cause" page with information about the charities we support and the collective impact of your purchases. We aim to be transparent about our contributions and foster a community dedicated to mental wellness.

What is the average processing time before I receive my item?
Our sublimation items are custom-made with care. The typical processing time before your item ships is [[number]] business days. Once shipped, delivery times will vary based on your location. You will receive a tracking number once your order is on its way.

What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are processed safely and securely.

What is your return policy?

We want you to be completely satisfied with your MELLOW purchase. If you are not happy with your item, please review our detailed return policy on our website for instructions on returns and exchanges within 2 days of receiving your order.

How do I contact customer service?

If you have any questions not answered here, please do not hesitate to contact our customer service team. You can reach us via email at cierralynnowen.co@gmail.com or through our contact form on the website. We aim to respond within 1-2 business days.

Join the MELLOW community

Your support helps us make a difference. Explore our unique products and contribute to anxiety research and charities with every purchase. Together, we can create a more understanding and supportive world.